Phil Raynes - Curriculum Developer

Over 20 Years Experience Developing Content for Training, Implementations, User Conferences, and Sales.

video

 

process 1


DOCUMENTATION

User Manuals & Guides, Standard Operating Procedures, Implementation & Installation Guides, Marketing Materials and Online and web-based Help

During my career, I have created thousands of pages of training and online help documentation. The topics written covered a variety of industries: retail, telecommunications, warehouse and distribution centers, and healthcare and pharmacy software.

These time-sensitive projects relied on my communication, design, editing and project management skills to complete them on time to meet the needs of my internal and external clients.

process 2


ONLINE TRAINING & VIDEO

Trainer-led recordings, interactive software training, edited webinar recordings and talent-based videos.

Each position has given me the opportunity to create highly interactive and informative screen-based training videos, interactive tutorials, and talent-led instructional videos.

These trainings had the added benefit of decreasing the time required by support to be on the phone or trainers visiting client sites for simple one-on-one training sessions.

process 3


WEB DESIGN

Static business sites, interactive forms, web-based help, and learning management systems

My skillset ultimately led to creating and maintaining a company web site to promote our products and services, streamline software implementation processes with interactive, online forms, and administer learning management systems.

Ultimately, these sites were key in increasing sales, customer satisfaction, decreasing the time needed for starting implementations, and keeping our clients informed and trained.

PAST EMPLOYERS AND CLIENTS

Over the years, I have worked for or contracted with
some of the best organizations in a variety of industries.
  • MicroCenter
  • CPR+ / Definitive Homecare Solutions
  • Qwest Communications
  • Cardinal Health
  • WellSKy Corporation
  • 2nd and Seven Foundation
  • Carter Raynes Claims Services